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Oranges and lemons 橙子和柠檬

2012年11月02日16:08BBC英伦网我要评论(0)
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Anna and Rachel

Rachel has sent the clients oranges but they ordered lemons!

Episode 38: Good customer relations 怎样保持良好的客户关系

Things are a little tense at Tip Top Trading. Anna is finding it hard to work with new employee Rachel, who's making some big mistakes. What can Anna do before Rachel goes too far?

听力挑战

Denise 和 Tom 都掉了什么东西?

答案在文字稿的最后一页。

Glossary 词汇

This week's programme focuses on the language to use when trying to maintain good relations with your customer:

Phrases from the programme:

Hello I'm Anna from Tip Top Trading. How are you today? 你好,我是 Tip Top 公司的 Anna, 今天你还好吧?

I hope you have received our order and are happy with it. 希望你已经收到了你的订单,都还满意吧。

We do hope you are pleased with our service and that you may use us again. 希望你对我们的服务满意,我们也期待着你的下次订单。

Do you have any questions you may want to ask? 你还有什么问题吗?

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