Do you think you could work out the tone 语气 of an email? In this programme our student volunteers look closely at two emails, with help from Jean Dong and our language expert Simon Cuddihy.
在我们的网站上，你可以收听关于商务电子邮件语言技巧的全部内容，同时你也可以收听来自伦敦政治经济学院的同学们参加语言挑战的节目。请登录 bbcukchina.com/learningenglish 然后点击 BBC Business Class.
In the programme you will hear two emails being read.
Imagine that you have just spent your weekend working hard on a report 报告 that still isn't quite finished. When you get to work on Monday morning this email is waiting for you in your inbox from your boss, Nigel.
What do you think about this email? Is it friendly or unfriendly? Formal or informal?
From: Nigel Evans, APAC Management
To: Mark Harrison, APAC Management
Subject: Re: Report deadline
I just left a message on your voicemail. I was wondering when the draft report might be ready. As you know Thursday is the deadline and I know that Sarah is concerned that we won't have sufficient time to review the document properly. Could you give me an update when you get this please?
Now look at this possible response 回复 to that email. Do you think it is a good response? Why / why not?
From: Mark Harrison, APAC Management
To: Nigel Evans, APAC Management
Subject: Re: Christmas Dinner
Thank you very much for your email about the project report.
You will be relieved to hear that everyone here has been working on this report very hard indeed! I came into work on Sunday to finish it off. It has been a very long process but hopefully it will be more than satisfactory when it is completed.
I was of course planning to have the report on your desk this morning. But unfortunately at the last moment Jane spotted one or two mistakes in some of the tables. Basically, she had miscalculated the contingency at 10% instead of the 12% we agreed before.
We are changing that right now and you should get the report to you by the end of today.
I’m very sorry for the delay.
All the best
Listen to the programme to hear a full discussion of these two emails.
|关于 Simon Cuddihy|
董征多年来一直在 BBC 国际台担任节目制作和主持工作。她在中英商贸界也是颇有影响的一位人物。董征在英国曾先后担任过伦敦证券交易所上 市公司的中国业务总监、PLUS上市投资公司集团业务总监等。董征目前在一家中英投资贸易咨询业务公司担任总经理。
在下期节目里，商务专家 Andrew Methven 将和我们一起来谈论一个令英语学习者惧怕的商务技能：电话沟通。